Roberta Varney's Cool Threads Shop  - Custom hand-sewn gifts and embroidery.  What can I make for you!
FLORIDA SALES TAX:  
 
I am required to collect Florida sales tax if the products are being shipped to a Florida address.   If your mailing address is not located in Florida, this section does not apply to your order.
 
NOTE:   I have used the most common tax rate of 7%.... 6% for State and 1% for County.   If you live in Florida, and your total tax percentage is different, please send me a convo through ETSY, and I will create a specific listing that shows the adjusted tax amount.
 
Thank you for your understanding!
 
Sales tax is not collected for orders shipped to addresses outside of Florida.

COMPLIANCE:  My second ETSY shop, Hollyhock Frocks, is exclusively for children's items.  All items listed in Hollyhock Frocks are made with safety in mind.  I follow the required federal guidelines for children's clothing/accessories/toys, and label each accordingly.  

Be sure to look for compliant items for your child's safety when dealing with handmade items.  If you don't know if a seller is compliant, ask them.  It takes a lot of time to maintain this standard, and compliant sellers will gladly give you the details of their work.

SHIPPING MISC.:
 
I use USPS for all shipping.  I do not ship outside of the United States.  Typically, I use either First Class or Priority Flat Rate-whichever gives the better pricing for your order.  Both come with tracking information with is provided to you, as soon as it is available to me.
 
RETURNS:  
 
Hopefully, you will be very pleased with any product you order from my Cool Threads Shop.  However, should you be unhappy for whatever reason, I do accept new, unused items (labels still attached) for an exchange or refund (less shipping/handling).  

Items that I do not accept for returns or exchange:  Earrings for personal hygiene reasons.  Items that are extremely custom (ID tags, for example) with names, dates, phone numbers, etc. 


FOR FURTHER INFORMATION ON ALL MY POLICIES, PLEASE GO TO EITHER ONE OF MY ETSY SHOPS:  CoolThreadsShop OR HollyhockFrocks.   

                      
 

 My sincere thanks to you for looking at my website!  
 
My Cool Threads Shop is based on my many years of sewing and being a customer with high expectations.  I hope that my "blend" of sewing ability and excellent customer service combined provide a quality product that you will enjoy.   I strive to treat each customer the way I would like to be treated.
 
I have tried to answer the most common questions for my products throughout my website.  However, I'm sure there are some unaswered questions.  I can be contacted through ETSY.
                                                                                                                                           
                                                                                                                                               Again, thank you.
                                                                                                                                              Roberta Varney
 
Ps.  I love referrals! 
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